The motherboard in my computer is bad and I doubt I'll be able to recover anything else from the hard drive. So far our emails for service have been ignored. With everything we've had going on I've put off trying to reach anyone by phone, figuring I'll spend hours on hold before finally reaching someone that I can't understand. I'll work on that next week when I have more time - and hopefully patience.
Update, 31 Dec - John contacted Gateway again because MPC wasn't responding. They informed us that they are sorry we're having trouble with MPC. MPC is in Chapter 11 but we still must deal with them.
So I've commandeered one of John's spares. Having a husband that buys and repairs old laptops as a hobby comes in handy at times like this.
I've been finding lots of information about my Graham line so tonight I decided to load Family Tree Maker 2008 so I could enter information while it's still fresh. I had backed up my FTM 2005 files so after I had 2008 loaded I put in one of the backup Cd's. I got an error message that .fbc files weren't supported! #^$#@!##&*!!!!
I had backed up my FTM files to the external hard drive just before my computer died and they were backed up with the .ftw extension and transferred OK. But I did experience several minutes of panic thinking that I'd lost all my files.
If you use Family Tree Maker be sure to make backups of all available file extensions and then throw in a gedcom besides!
There were a few files that I had not backed up, some obituary transcriptions and some census images. They will be easy to recreate so I'm in good shape I think.